Returns & Exchanges
At Oveliana, we want you to be completely satisfied with your beauty purchase. If you are not in love with your products, we offer a 30-day window for returns and exchanges on items in their original condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the unused products in their original packaging to ensure they are protected during transit back to our warehouse.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing